Terms & Conditions

Last Updated: 30 July 2026

Our Goal:

While we cannot guarantee perfection, we will strive to ensure that every client is completely satisfied.

Our Approach:

We will meet your requirements thru consultation, design, installation, and in commissioning a complete and professional off-grid power system. We believe in collaboration to bring your requirements and our expertise together. We will deliver superior results and exceptional customer satisfaction. Our initial consultation will be conducted free of charge, while pricing for Design, Installation, and Commissioning will be explained before any Order and Agreement.

Order and Agreement:

Once the Consultation and Design phase is completed you will receive a written quotation, which will be open for acceptance for a period of 14 days. The quotation will set forth the scope of the services to be performed and pricing. Your written acceptance of the quotation will constitute an order and agreement between us. Any modifications to the order and agreement must be in writing and signed by both of us.

Pricing:

The written quotation will set forth all pricing for the materials and services to be provided and performed under the order and agreement. Items such as deposits, milestone payments, fees, and related terms will be outlined as well. Any price increases from any third party regarding materials or equipment will become part of the original order and agreement. Any desired modifications by you to the original design which affect pricing must be in writing and signed by both of us.

Payment Terms:

Immediate Payment Terms

• Payment must be initiated no later than 2 business days from the date of invoicing of services rendered and/or product delivered, after which the payment shall be considered late.

  • Proof of initiation is not needed if Stripe has been utilized to remit payment within the allotted time.
  • Proof of payment initiation with ACH may be emailed to accounting@offgridps.com, and may consist of a bank transaction number or a screenshot of the bank confirmation. Note: This confirmation is not required if initiated within 1 days of invoicing, but it is recommended.
  • If sending physical check, notify accounting@offgridps.com once mailed. We would recommend registered mail or FedEx/UPS to ensure delivery and tracking.
  • OGPS reserves the right to not release equipment purchased under immediate payment terms without complete payment at time of delivery.
• Outstanding late invoices may be subject to a late fee of 1.5% per month to be applied to the outstanding balance, prorated for partial months, and will continue to accrue until proof of remittance has been shown.

Net-Terms Payment

• Payment must be received by the due date as shown on the invoice, and as based on your net terms agreement with OGPS.
• Payment will be considered late if not received 1 business day after the due date on the invoice.
• Outstanding late invoices may be subject to a late fee of 2% per month to be applied to the outstanding balance, prorated for partial months, and will continue to accrue until proof of remittance has been shown.

Materials and Equipment:

We will do our best to meet the schedule and completion dates listed in the written quotation. However, you acknowledge that third-party production and delivery is often out of the control of us and as such any delays in our receipt of any materials and equipment needed to complete installation and delivery will not constitute a breach of the order and agreement, or in any way entitle you to a price reduction or damages.

Equipment Storage Policy:

OGPS can, upon request, hold an item built, ordered and fully paid for a period of seven (7) business days, excluding Federal holidays. Afterward, a storage fee of $75 will be charged for each additional week for items stored at OGPS facilities. This policy applies to items which reserve no more than a single 4'x4' pallet in square footage. 

• An additional $75/wk will be charged for each additional pallet of space taken. 
• Items ordered, paid and not picked up may be also be restocked, per OGPS restocking policy. If such occurs, the customer will be refunded the purchase price, less 15% restocking fee and storage charges incurred, if any. 

Warranty:

Materials and equipment installed may be covered by an original equipment manufacturer (OEM) warranty. To obtain warranty protection, you will be provided information regarding the warranties offered by all OEMs. We offer a 12-month limited warranty for any defects in our workmanship. Any claim under this limited warranty must be made within 12 months from the date of delivery and inspected by us to determine whether repair or replacement is valid.

Limitation of Liability:

WE SHALL NOT, UNDER ANY CIRCUMSTANCES, NOR SHALL ANY OF OUR AFFILIATES OR SUPPLIERS BE LIABLE OR RESPONSIBLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA, OR INDIRECT OR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR EQUITY. FURTHER, WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR DAMAGES ARISING OUT OF THE MANUFACTURER’S FAILURE TO HONOR ANY APPLICABLE WARRANT OBLIGATIONS TO YOU.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. Neither us nor our affiliates or suppliers shall be held liable for any damage or loss to any items or products connected to, powered by, or otherwise attached. The total cumulative liability to you, from all causes of action and all theories of liability shall be limited to and shall not exceed the total price you paid us for the design and installation under the order and agreement. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.

Privacy and Customer Information:

We are committed to the protection of your privacy. To facilitate your use of our website, we collect information from you such as email address, phone number and name. Our website may use cookies to improve your browsing and shopping experience. When you use our website, you are consenting to the collection, use, and transfer of such information necessary to process your order and payment in connection with your purchases and agreement. To request deletion of your personal information, send an email to info@offgridps.com.